Terms of Service

Welcome to CuddleTown Pet Care. These Terms of Service ("Terms") set out the rules for using our website at cuddletownpetcare.com and for the pet care services we offer. By browsing our site or booking with us, you accept these Terms. Please take a moment to read them—they're written in plain English so you know exactly what to expect from us and what we need from you.

Acceptance of Terms

By visiting our website, booking a service, or using any part of our site, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our site or services. You must be at least 18 years old to book our services.

Use of the Site

Our website shares information about CuddleTown Pet Care, our dog walking and pet sitting services, and lets you get in touch to arrange a free meet and greet. You agree to use the site only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party.

You may not:

• Use our site in any way that is unlawful, fraudulent, or harmful.
• Attempt to gain unauthorized access to our site, servers, or any systems connected to our site.
• Interfere with the proper working of the site.
• Copy, reproduce, or resell any part of our site without our permission.

Intellectual Property

Everything on this site—text, graphics, logos, images, and the overall look and feel—belongs to CuddleTown Pet Care or its content suppliers and is protected by copyright and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content without our prior written consent. You are welcome to share links to our site or our social media posts.

Service Bookings and Payments

We provide dog walking and pet sitting/day care services. To book, please contact us to schedule a free meet and greet. During the meet and greet, we'll talk through your pet's needs, our availability, and our current rates. All services are subject to availability and our acceptance of your booking.

Payment terms, including rates and accepted payment methods, will be shared with you before you confirm a booking. We may require a deposit or prepayment for certain services. Any specific terms will be communicated clearly at the time of booking.

Cancellations and Refunds

We understand that plans change. If you need to cancel or reschedule a service, please give us as much notice as you can. Our cancellation policy, including any fees for late cancellations or no-shows, will be provided to you at the time of booking. Refunds, if applicable, will be issued according to the policy in effect for your booking.

Your Responsibilities

To help us give your pets the best possible care, you agree to:

• Provide accurate and complete information about your pets, including their health, behavior, and any special needs.
• Ensure your pets are up to date on vaccinations and free of contagious conditions.
• Provide safe access to your home and secure containment for your pets as needed.
• Inform us of any changes to your pet's routine, health, or behavior.
• Provide emergency contact information and veterinary details.

Disclaimers

While we take great care in providing our services, we cannot guarantee any specific outcome. Our services are provided "as is" and "as available." We do not warrant that our site will be uninterrupted, error-free, or free of viruses or other harmful components. We are not responsible for any loss or damage that may arise from your use of our site or reliance on any information provided on it.

We are licensed and insured, but we are not veterinarians. We do not provide medical advice or veterinary care. If your pet requires medical attention, we will make reasonable efforts to contact you and your veterinarian, and if necessary, seek emergency veterinary care.

Limitation of Liability

To the fullest extent permitted by law, CuddleTown Pet Care and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use our site or services; (b) any unauthorized access to or use of our servers and/or any personal information stored therein; (c) any interruption or cessation of transmission to or from our site; (d) any bugs, viruses, or the like that may be transmitted to or through our site by any third party; or (e) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through our site or services.

In no event shall our total liability to you for all claims exceed the amount you paid to us for the service giving rise to the claim.

Indemnification

You agree to indemnify, defend, and hold harmless CuddleTown Pet Care and its owners, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of our site or services, or your violation of these Terms.

Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review these Terms periodically. Your continued use of our site or services after any changes constitutes your acceptance of the new Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state in which CuddleTown Pet Care operates, without regard to its conflict of law provisions.

Contact Us

If you have any questions about these Terms, please contact us at [email protected] or through the contact form on our website. We're happy to help.

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