Privacy Policy

Your privacy matters to us at CuddleTown Pet Care, and we take protecting the personal details you entrust to us seriously. Below we outline the information we gather, the ways we put it to use, and the options available to you. This policy covers data collected via our site, cuddletownpetcare.com, as well as through our dog walking, pet sitting, and day care services.

Information We Collect

We gather details you give us directly, for example when you reach out to arrange a meet and greet or engage our services. This can include:

• Your name, email address, phone number, and home address
• Information about your pets, including their names, routines, medical needs, and behavior notes
• Emergency contact details and veterinarian information
• Payment information, such as billing details, when you pay for services
• Any other information you choose to share with us in messages or conversations

When you browse our website, we may also automatically gather technical details such as your IP address, browser type, and the pages you view, using cookies and similar tools.

How We Use Your Information

We rely on the information we collect to:

• Provide, schedule, and manage our dog walking, pet sitting, and day care services
• Communicate with you about your pets, appointments, and requests
• Process payments and maintain billing records
• Respond to your questions and provide customer support
• Improve our website and services
• Comply with legal obligations and enforce our agreements

We never sell your personal information.

Cookies

Our site may place cookies and similar technologies to keep things running smoothly, recall your settings, and learn how visitors navigate our pages. You can configure your browser to reject cookies or notify you when one is set. Should you turn cookies off, certain features of the site may not function properly.

Third Parties

We may pass your information to trusted partners who assist in running our business, including payment processors, scheduling or messaging platforms, and web hosting providers. These partners receive only the details necessary to carry out their tasks and are required to safeguard it. We may also share information when the law demands it or to keep our team, clients, or animals safe.

Data Retention

We retain personal information only as long as necessary to deliver services, keep business and tax records, and satisfy legal obligations. Once information is no longer required, we take appropriate measures to erase or securely dispose of it.

Your Rights

You can reach out to request access to, correction of, or removal of the personal data we hold about you. You may also ask us to cease sending non-essential messages. We will reply within a reasonable period, taking into account any legal or operational constraints.

Contact Us

Should you have any questions about this privacy policy or our data practices, please get in touch using the contact details listed on our website. We are glad to assist.

We may revise this policy occasionally. Any updates will appear on this page.